Digby reads the ticket, runs read-only diagnostics on the machine, writes the note, and proposes the fix with a measured preview. Your technician clicks Approve. Nothing on the machine or the account changes until they do.
Runs inside your PSANo workflow builderShadow mode firstModel usage included
Every AI vendor promises a digital technician. Digby is built around the three things a help desk manager actually asks for first: control, proof, and memory.
Disk cleanup, patching, password resets, offboarding: each one is a proposal with a preview run first, so the card says exactly what will happen. One click approves. One click declines. Every approved action leaves its own note and time entry.
On every ticket Digby privately records what he would have done. When the ticket closes, that guess is scored against what your technician actually did. You raise autonomy per client and per category on evidence, not on a demo.
How the trust ladder works →Primary users, apps, known issues, patch windows, fixes that worked. Learned from tickets and docs, corrected by technicians in plain English, and shown with the source of every fact. A client's facts never appear on another client's ticket; only a fix that worked elsewhere can, and only in an internal note.
Workflow builders make you encode your process. Packaged packs run someone else's. AI technicians ask you to trust a resolution rate. Digby watches your desk, keeps a scored track record per client and category, and lets you turn the dial when the numbers earn it.
Intent read and the ticket filed into a category, related tickets cited, device matched only when the ticket is about a device. Filing is a switch you can turn off.
Read-only diagnostics on the PC, chosen by the symptoms. A working peer at the same client when it helps.
One likely cause, cited evidence, the next step, and the track record for this category at this client.
A card with a measured preview. Nothing on the machine changes until the click.
Verify step, note and time entry on the ticket, KB article if worth keeping, memory for next time.
Pilots start in shadow mode: two weeks on your real tickets, writing up every one and fixing none, then you decide what Digby gets to touch. Tell us which PSA and RMM you run.
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